Cummins Inc. Application Engineer in Singapore, Singapore
This dual customer/product focused position serves as the technical liaison across manufacturing plants, distribution channels and OEM/customers. Applying Cummins’ Power Generation products to customer’s Power Distribution systems requires the development of technical specifications, implementing new configurations & system topologies and delivering high performance, cost effective equipment and system solutions in a variety of applications. Integrating high quality and optimized customer solutions requires the interaction with sales, marketing, product management, project management, project engineering, supply chain and service teams.
Investigates integration and installation problems, understands causal mechanisms, recommends appropriate action, owns problem resolution and documents results with guidance from more experienced team members.
Applies and supports the improvement of processes such as Installation Quality Design/Assurance, OEM integration and product selection and tools such as Generator Set Sizing (GenSize), Generator Sub System Calculation (GenCalc), Advisor, Cummins OnLine Specifications (COLS), Global Customer Engineering (GCE) and PowerSuite required to support the processes and enable high quality decision making.
Delivers product data and installation requirements to OEMs/customers.
Makes decisions in the areas of product selection, installation design that impact performance, optimization and quality of customer’s machine/power systems.
Develops strong working relationships with customer technical counterparts to serve as their primary liaison to deliver product technical information, manage product specifications, communicate product change information, conduct installation issue resolutions and facilitate customer requests.
Applies technical expertise in the areas of product, application and market knowledge to support product selection and installation design.
Translates customer needs and "voice of the customer" into functional product requirements.
Serves as customer/market advocate inside Cummins during participation in new product development programs, design reviews and product change request processes.
Ensures products are applied and installed correctly to meet customer system requirements, environments and applicable regulations.
Assures installation quality by validating machine performance and ensuring installations meet Cummins requirements.
Owns problem resolution for moderately complex components, products, systems, subsystems or services with a greater degree of technical complexity and ambiguity over the entry level engineer level and with greater accountability to the project team.
Provides independent execution of established work processes and systems, while still developing technology or product knowledge; engages with the improvement of systems and processes.
Involves minimal direct management of people, but could involve the coordination and direction of work amongst technicians and/or temporary student employees.
Contributes effectively toward team goals, exhibits influence within a work group and continues to develop proficiency in the competency areas critical to success in the role.
Technical Customer Management - Represents Cummins to our customers by being the interface for all technical aspects; provides engineering data, documentation and training to customers to support the design and integration of equipment; ensures that the customer's business is not interrupted by managing Cummins' product changes through the use of our change processes and regular communications with Product Development and the customer.
Product Application Support - Ensures product information is available in a timely manner to support our customers and the business; provides new options through management of technical systems to support sales to all of our markets; defines/educates installation requirements and develops innovative tools with in-depth, cross-system knowledge and industry experience for successful design and integration.
Machine Integration and Optimization - Combines various parts or sub-systems into a whole to achieve the output most desired by the customer; applies Cummins' installation requirements using our standard tools, processes and identified best practices to ensure optimization of performance, reliability, cost and quality; analyses technical issues using proven problem-solving and troubleshooting techniques for rapid resolution.
Product Installation Quality - Identifies and applies ways to improve machine integration to minimize rework and deliver the best product; applies standard Cummins processes based on the experience and knowledge of product installation experts; ensures that products are installed correctly and meet requirements through an installation review process.
Product Selection - Guides customers to the best product offerings for their markets and applications; offers best-fit solutions to customers by optimizing product specifications to make Cummins' offerings easy to install into new applications; represents features and benefits of products in terms that customers understand; ensures Cummins' products aren't misapplied through using Cummins' technical information systems, local and application requirements.
Product Problem Solving - Solves product problems using a process that protects the customer; determines the assignable cause; implements robust, data-based solutions; and identifies the systemic root causes and recommended actions to prevent problem reoccurrence.
Machine Operation and Support - Evaluates the operation of the system by the user through monitoring system performance, addressing system failures or performance concerns, reacting to evolving user needs, and technology changes; proactively and systematically responds to operational issues which contribute significantly to user satisfaction and operational cost management.
Customer focus - Building strong customer relationships and delivering customer-centric solutions.
Decision quality - Making good and timely decisions that keep the organization moving forward.
Drives results - Consistently achieving results, even under tough circumstances.
Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.
Education, Licenses, Certifications
College, university, or equivalent Bachelor's degree in Electrical Engineering or other relevant technical disciplines is required.
Prior engineering equivalent work experience in a relevant discipline area is required. Knowledge of MS Office tools is preferred.
Additional Responsibilities Unique to this Position
College, university, or equivalent Bachelor's degree in Electrical Engineering is preferred.
Supports and participates in application engineering related portions of pre-tender, tender and post-tender activities.
Supports and participates in customer related seminar, conference and training activities by developing and presenting technical contents.
Participates in the cross-functional development and implementation of “responsibility matrix” which suits project specific functional and operational requirements.
Supports and participates in some technical capability development activities through various programs of enhancing knowledge, experience and exposure.
Primary Location Singapore-South West-Jurong-Singapore, Singapore, Tuas South Avenue
Job Type Experienced - Exempt / Office
Recruitment Job Type Exempt - Experienced
Job Posting Oct 24, 2019, 11:06:39 PM
Unposting Date Ongoing
Req ID: 190004OK