Cummins Inc. SERVICE ENGINEERING PRODUCT SPECIALIST in Shoreview, Minnesota
SERVICE ENGINEERING PRODUCT SPECIALIST
We are looking for a talented Service Engineering Product Specialist to join our team specializing in Engineering for our Power Systems Business Unit in Shoreview, MN/your remote home office.
In this role, you will make an impact in the following ways:
Technical Service Information - Creates the information necessary for the service channel to efficiently and effectively troubleshoot and repair product to maximize customer uptime.
Prepares the service channel for efficient service events, confirming that parts and special tools are available, service information (including diagnostics) is accurate and translated, and special care is ready for customers of new products.
Leads consensus with technical experts to make proactive engineering decisions, in the area of failure analysis and data trends, to implement final product resolutions to reduce customer downtime.
Provides independent leadership of smaller business impact projects or ownership of complex components, products, systems or services with greater elements of ambiguity over the senior or lead engineer level and with full accountability to the project team.
Coordinates and directs work amongst technicians and temporary student employees, assists in the transfer of knowledge to lesser experienced engineers through either indirect (scope of influence) or direct management of a small, local group of engineers.
Risk management – Effectively manages program risks or issues by collaboratively developing thorough mitigation plans within your team or program.
Builds networks - Effectively builds formal and informal relationship networks inside and outside the assigned programs.
To be successful in this role you will need the following:
Bachelor's degree in Mechanical or Electrical Engineering, Automotive Engineering Technology or other relevant technical discipline.
4 years experience in Service Engineering, New Product Introduction or relevant field.
Ability to make good and timely decisions that keep the New Product Introduction programs and functional teams moving forward.
Excellent communication skills and ability to communicate at a high level with key stakeholders.
Compensation and Benefits
Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.
Cummins and E-verify
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.
Primary Location United States-Minnesota-Minneapolis-US, MN, Shoreview, CPG Headquarters Victoria St
Job Type Experienced - Exempt / Office
Recruitment Job Type Exempt - Experienced
Job Posting Sep 23, 2021, 3:30:44 PM
Unposting Date Ongoing
Req ID: 2100065T