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Cummins Inc. Market Support Service Engineer (remote possibility) in Shoreview, Minnesota

Market Support Service Engineer (remote possibility)

Description

Our culture believes in POWERING YOUR POTENTIAL. We provide global opportunities to develop your career, make you community a better place and work with most innovative thinkers to solve world’s toughest problems.

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.

We are looking for a talented Market Support Service Engineer Technical Specialist-Datacenters to join our team specializing in Power Systems Business in Shoreview, MN.

Your impact will happen in these and other ways:

  • This dual product/customer focused position acts as technical liaison between the Cummins field service organization and the Engineering, Quality, and Manufacturing organizations to proactively identify, define, and prioritize product issues and to implement both short-term and long-term solutions.”

  • Leads the investigation of product or system problems, understands causal mechanisms, recommends appropriate action, and documents results.

  • Applies and supports product problem solving processes such as the seven-step problem solving approach and tools such as the product development roadmap to enable high-quality repair events. Anticipates potential product or process issues in the field and delivers robust technical solutions.

  • Prepares the service channel for efficient service events, confirming that parts and special tools are available, service information (including diagnostics) is accurate and translated, and special care is ready for customers of new products.

  • Leads consensus with technical experts to make proactive engineering decisions, in the area of failure analysis and data trends, to implement final product resolutions to reduce customer downtime.

  • Manages and coaches others on large-scale development or issue resolution projects. Provides independent leadership of smaller business impact projects or ownership of complex components, products, systems or services with greater elements of ambiguity over the senior or lead engineer level and with full accountability to the project team.

  • Delivers independent execution of established and emerging work processes and systems, while still developing technology or product knowledge.

  • Leads the development and improvement of work processes and systems across a functional discipline area within a business unit site.

Education, Licenses, Certifications

University, or equivalent Bachelor's degree in Engineering or other relevant technical disciplines is required. This position may require licensing for compliance with export controls or sanctions regulations.

Experience

Prior Senior or Lead Engineer equivalent work experience (4 plus years) in a relevant discipline area is required with a demonstrated track record of technical problem solving and quality decision making. Knowledge of MS Office tools is preferred.

  • Primary global service ‘face to the customer’ for all engine and generator families, geographical regions, and business units related to PG Datacenter accounts.

  • Responsibility of communicating service related product information and field actions to PSBU account teams and key internal and external customers.

  • Lead and manage field action implementation for product issues related to the PG Datacenter market.

  • Identify complex service issues, initiate problem solving, document cost, and determine customer impact information to establish priority for corrective field actions.

  • Manage proactive field action LOB budget and spend for PG business.

  • Communicate PG specific service information to the PG management team.

  • Work across PSBU Service organization supporting PPS project improvements, new product launches and product quality fixes affecting global mining customers.

Compensation and Benefits

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Cummins and E-verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

Ready to think beyond your desk? Apply for this opportunity to start your career with Cummins today. careers.cummins.com

Not ready to apply but want to learn more? Join our Talent Community to get the inside track on great jobs and confidentially connect to our recruiting team: http://connect.find.ly/cummins

Job ENGINEERING

Primary Location United States-Minnesota-Minneapolis-US, MN, Shoreview, CPG Headquarters Victoria St

Job Type Experienced - Exempt / Office

Recruitment Job Type Exempt - Experienced

Job Posting Oct 25, 2021, 8:16:19 AM

Unposting Date Ongoing

Req ID: 2100070N

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