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Cummins Inc. Engineering Service Analyst in Oshkosh, Wisconsin

Engineering Service Analyst


Engineering Service Analyst

Our culture believes in POWERING YOUR POTENTIAL. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about

In this role, you will make an impact in the following ways:

  • This entry level product service focused position designs and develops service information (publications, imagery) and training to be used by the global network of field service technicians throughout Cummins. This information and training is used to support the servicing of Cummins Products while utilizing standardized tools and process to ensure quality and consistency.

  • Develop and manage service information from product design documentation and information provided by subject matter experts in the Engineering function.

  • Follow standardized work procedures to promote consistent approach to Service Information and Training

  • Represent Service Information and training on new product introduction teams with requirements, resource plans, schedules and program status as required.

  • Maintain the library of service information and training programs as products evolve, as safety issues arise, and as experience is gained and feedback is provided on the installation, training, operation and servicing of the product.

  • Support regional Service Information and Training liaisons and developing technical product service information for regionally manufactured products to maintain quality and promote standardization.

  • Evaluate and support day-to-day service information problems, customer inquiries and/or training quality to ensure accurate information in the field.

  • Engage in improvement activities that reduce development cost, complexity and improve content quality.

  • Develop Service Information and Training deliverables effectively with translations and reuse in mind.



  • Technical Service Information - Creates the information necessary for the service channel to efficiently and effectively troubleshoot and repair product to maximize customer uptime.

  • Service Information Process - Organizes product technical information by utilizing available resources including established systems, processes, tools, teams, and suppliers to deliver service information to a target audience; identifies and resolves emerging issues by breaking down complex processes, tools, systems, or agencies in order to prevent delays in the delivery of desired outcomes.

  • Instructional Design and Effectiveness - Analyzes, designs, develops, implements, and evaluates instructional content using Cummins methodologies and technologies to maximize learning and meet organizational needs; evaluates success indicators by using appropriate collection methods and analyzing the results to validate content effectiveness as compared to the learning objectives.

  • Training Delivery - Instructs learners in a manner that engages and adjusts to individual and group needs resulting in knowledge, skills and abilities that can be applied on the job.

  • Decision quality - Making good and timely decisions that keep the organization moving forward.

  • Drives results - Consistently achieving results, even under tough circumstances.

  • Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.

  • Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

  • Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.

  • Builds networks - Effectively building formal and informal relationship networks inside and outside the organization.

  • Optimizes work processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.

  • Project Management - Establishes and maintains the balance of scope, schedule and resources for a temporary effort (a "project").

Ed ucation, Licenses, Certifications

  • Demonstrated aptitude is required. College, university, or equivalent associate degree or certification in an appropriate STEM field is preferred.

  • Equivalent bachelor's degree in a relevant discipline area may be required for select roles.

  • This position may require licensing for compliance with export controls or sanctions regulations.


  • Minimal work experience required. Preferred candidates would have relevant experience working in temporary student employment, intern, co-op, or other extracurricular team activities.


  • Review customer purchase orders and engineering application approvals to determine if current product specifications meet customer requirements.

  • Generate \ revise \ obsolete Bills of Material to meet customer, engineering, sales, manufacturing, and aftermarket service requirements.

  • Maintain Bills of Material and service parts information for all AxleTech Product. Responsible for maintaining master Bills of Material for all AxleTech product designed in North America.

  • Administer Bill of Material changes and obsolescence as impacted by engineering release, change and delete notices.

  • Provide technical guidance and interaction with customers, sales, engineering, manufacturing, and service parts distribution centers.

  • Structure and maintain description codes for products as part of the Bill of Material.

  • Create and maintain exploded view service parts in the Bill of Material structure.

  • Support and adhere to all EHS policies and procedures.


  • 3 years background in similar function, mechanical design or product support required

  • Must be proficient in reading design drawings and possess good mechanical aptitude.

  • Must be proficient in basic computer skills. Experience with Microsoft Office software and familiarity with PDM and ERP systems required.

  • Mechanical experience and or assembly experience with heavy axle products viewed as advantageous preferred

  • Specific experience with JD Edwards One World ERP system is a plus.

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.)

Cummins and E-Verify .

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.


Primary Location United States-Wisconsin-Oshkosh-US, WI, Oshkosh, High Ave Mfg

Job Type Experienced - Exempt / Office

Recruitment Job Type Exempt - Experienced

Job Posting Feb 6, 2024, 12:00:00 AM

Unposting Date Mar 5, 2024, 11:59:00 PM

Organization Cummins Meritor

Role Category Onsite

Relocation Package Eligible

Req ID: 240000Q5