Cummins Inc. Senior Service Engineer – PGEN in Minato, Japan
Senior Service Engineer – PGEN
Act as liaison between field service and Engineering/Quality/Manufacturing.
Lead investigation of product/system issues, recommend actions, and document results.
Apply problem-solving processes for high-quality repair events.
Anticipate and deliver technical solutions for potential product/process issues.
Prepare service channel, ensuring parts/tools availability and accurate information.
Lead engineering decisions based on failure analysis and data trends.
Gather and communicate technical information for issue resolution.
Create service info for efficient troubleshooting and repair.
Structure procedures for safe product repair, focusing on accessibility.
Define and lead product failure resolution process.
Solve product problems and identify root causes.
Develop diagnostics following standard processes.
Manage technical aspects for customer interface.
Make timely, quality decisions and drive results.
Communicate effectively and build networks.
Utilize resources efficiently and manage complexity.
To be successful in this role you will need the following:
Minimum of 5 years’ experience in a similar industry or role
Understanding of electrical power energy systems and generators
Diesel Engine knowledge would be an added advantage.
Education, Licenses, Certifications – Electrical Engineering, Electrical Power Engineering, other relevant technical disciplines, or equivalent work experience.
English skill – Reading and listening capability shall be TOEIC scored 600 or equivalent above. Writing and Speaking capability is as well.
Local official language (Japanese) skill shall be needed as high (native) level.
Exceptional problem-solving ability with the ability to work autonomously.
Develop service technicians.
Primary Location Japan-Tokyo-To-Minato-Japan, Minato-ku, CJL Office
Job Type Experienced - Exempt / Office
Recruitment Job Type Exempt - Experienced
Job Posting Oct 18, 2023, 9:52:41 PM
Unposting Date Ongoing
Organization Distribution Business
Role Category Hybrid - Potential for Partial Remote
Relocation Package Ineligible
Req ID: 230008Q7