Cummins Engineering Jobs

Job Information

Cummins Inc. Senior Service Engineer – PGEN in Minato, Japan

Senior Service Engineer – PGEN



  • Act as liaison between field service and Engineering/Quality/Manufacturing.

  • Lead investigation of product/system issues, recommend actions, and document results.

  • Apply problem-solving processes for high-quality repair events.

  • Anticipate and deliver technical solutions for potential product/process issues.

  • Prepare service channel, ensuring parts/tools availability and accurate information.

  • Lead engineering decisions based on failure analysis and data trends.



  • Gather and communicate technical information for issue resolution.

  • Create service info for efficient troubleshooting and repair.

  • Structure procedures for safe product repair, focusing on accessibility.

  • Define and lead product failure resolution process.

  • Solve product problems and identify root causes.

  • Develop diagnostics following standard processes.

  • Manage technical aspects for customer interface.

  • Make timely, quality decisions and drive results.

  • Communicate effectively and build networks.

  • Utilize resources efficiently and manage complexity.

To be successful in this role you will need the following:

  • Minimum of 5 years’ experience in a similar industry or role

  • Understanding of electrical power energy systems and generators

  • Diesel Engine knowledge would be an added advantage.

  • Education, Licenses, Certifications – Electrical Engineering, Electrical Power Engineering, other relevant technical disciplines, or equivalent work experience.

  • English skill – Reading and listening capability shall be TOEIC scored 600 or equivalent above. Writing and Speaking capability is as well.

  • Local official language (Japanese) skill shall be needed as high (native) level.

  • Exceptional problem-solving ability with the ability to work autonomously.

  • Develop service technicians.


Primary Location Japan-Tokyo-To-Minato-Japan, Minato-ku, CJL Office

Job Type Experienced - Exempt / Office

Recruitment Job Type Exempt - Experienced

Job Posting Oct 18, 2023, 9:52:41 PM

Unposting Date Ongoing

Organization Distribution Business

Role Category Hybrid - Potential for Partial Remote

Relocation Package Ineligible

Req ID: 230008Q7