Cummins Inc. Service Engineer in Milton Keynes, United Kingdom
We are currently seeking a Service Advisor to join the New Power Business to support field testing of battery electric vehicles, operating in Europe and the Middle East. The role is working within the Service Engineering team based in Milton Keynes.
Your impact will be seen in these and other ways;
Gather and communicate technical information, both internally and externally, between technical problem solvers and the service channel about product or process related issues by using proven problem-solving techniques so that issues get resolved quickly and to customers’ satisfaction.
Create the information necessary for the service channel to efficiently and effectively troubleshoot and repair product to maximize customer uptime.
Define and lead a process to record, prioritize, and resolve product failures using cross-functional reviews, rigorous problem solving methods, failed parts transfer processes, data management tools, and project management practices to effectively and efficiently improve the reliability of the product.
Solve product problems using a process that protects the customer, determines the assignable cause and implements robust, data-based solutions. Identifies the systemic root causes and recommended actions to prevent problem reoccurrence.
Represent Cummins to our customers by being the interface for all technical aspects, provides engineering data, documentation and training to customers to support the design and integration of equipment.
To be a success in this role you will need;
A bachelor’s degree or significant experience in a similar role
Automotive or Industrial experience in a similar role with electric drive train or systems
Experience working with multiplex industry tools, such as: Vector or CANalyzer
Existing experience of product diagnostic tools and fault finding methods.
Primary Location United Kingdom-England-Milton Keynes-UK, Milton Keynes, Precedent House
Job Type Experienced - Exempt / Office
Recruitment Job Type Exempt - Experienced
Job Posting Oct 7, 2021, 10:12:40 AM
Unposting Date Ongoing
Req ID: 210006HT