Cummins Inc. Senior Customer Support Engineer - NPI in Darlington, United Kingdom
Senior Customer Support Engineer - NPI
We are looking for a talented Senior Customer Support Engineer – NPI to join our team specializing in Customer Support for our Components Business in Darlington.
In this role, you will make an impact in the following ways:
Obtaining input from stakeholders such as technical managers, project leaders, other product and manufacturing engineers and supplier partners to deliver information and recommendations that lead to quality product decisions.
Applying knowledge and existing experience to take action and make decisions that progress projects forward without sacrificing project quality expectations. Examples of these decisions include day to day project details, analysis or test work instruction details, coordination across discipline areas, etc. that are necessary to make quality progress.
Applying and improving processes such as SOP, iDFMEA and tools such as 7-step problem solving, design review checklist and other specialized tools required to support the processes and enable high quality decision making.
Delivering independent execution of established and emerging work processes and systems, while still developing technology or product knowledge.
Leading the development and improvement of work processes and systems across a functional discipline area within a business unit site.
Providing support and guidance to influence technical direction within a project team and continues to develop proficiency in the competency areas critical to success in the role.
To be successful in this role you will need the following:
Degree level qualification in Engineering related subject
Ideally have worked in a Mechanical Engineer / Design Engineer role previously
Previous experience working with heavy or industrial machinery
Compensation and Benefits
Basic Salary: £39,901 - £48,900
Defined contribution pension scheme - company contributions up to 9%
Annual bonus plan - target 8% (based upon company performance)
Private medical insurance
Health cash plan - support towards medical, optical and dental costs
25 days annual leave plus public holidays
Company car or cash allowance
Employee discount scheme - covering 100's of retailers
Family friendly policies
Primary Location United Kingdom-England-Darlington-UK, Darlington, Cummins Emissions Solutions Ltd
Other Locations United Kingdom-England-West Yorkshire-UK, Huddersfield, CTT St Andrew's Road
Job Type Experienced - Exempt / Office
Recruitment Job Type Exempt - Experienced
Job Posting Jun 11, 2021, 10:41:48 AM
Unposting Date Ongoing
Req ID: 210002LU