Cummins Inc. Service Diagnostics Technical Specialist – Diagnostic Development in Columbus, Indiana
Service Diagnostics Technical Specialist – Diagnostic Development
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We are looking for a talented Service Diagnostics Technical Specialist – Diagnostic Development to join our team specializing in Engine Business Segment in Columbus, IN.
Your impact will happen in these and other ways:
This dual product/customer focused position acts as technical liaison between the Cummins field service organization and the Engineering, Quality, and Manufacturing organizations to proactively identify, define, and prioritize product issues and to implement both short-term and long-term solutions.”
Leads the investigation of product or system problems, understands causal mechanisms, recommends appropriate action, and documents results.
Applies and supports product problem solving processes such as the seven-step problem solving approach and tools such as the product development roadmap to enable high-quality repair events.
Anticipates potential product or process issues in the field and delivers robust technical solutions.
Prepares the service channel for efficient service events, confirming that parts and special tools are available, service information (including diagnostics) is accurate and translated, and special care is ready for customers of new products.
Leads consensus with technical experts to make proactive engineering decisions, in the area of failure analysis and data trends, to implement final product resolutions to reduce customer downtime.
Delivers independent execution of established and emerging work processes and systems, while still developing technology or product knowledge. Leads the development and improvement of work processes and systems across a functional discipline area within a business unit site.
Coordinates and directs work amongst technicians and temporary student employees, assists in the transfer of knowledge to lesser experienced engineers through either indirect (scope of influence) or direct management of a small, local group of engineers.
Operates as a recognized specialist in a discipline or product area within the immediate team.
Education, Licenses, Certifications
University, or equivalent bachelor’s degree in Engineering or other relevant technical disciplines is required. Post-graduate (Master's) degree relevant to this discipline area may be required for select roles.
Prior Senior or Lead Engineer equivalent work experience (5 plus years) in a relevant discipline area is required with a demonstrated track record of technical problem solving and quality decision making. Knowledge of MS Office tools is preferred
The work involves leadership of cross-functional project teams across controls and tools integration to develop new and unique diagnostic tools to enable Service Technicians in the field to quickly and accurately diagnose trucks and other equipment.
Strong general understanding of Engines and Aftertreatment architecture, function and performance.
Strong Matlab skills such as automated data collection, data processing, data analytics, and script creation. There are opportunities for test cell/vehicle testing, data analysis and system simulation to develop system diagnostic tests
Familiarity with the 8 Step and 3 Step controls creation processes
Familiar with Simulink & Integrity
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify.
Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify .
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Primary Location United States-Indiana-Columbus-US, IN, Columbus, Columbus Engine Plant
Job Type Experienced - Exempt / Office
Recruitment Job Type Exempt - Experienced
Job Posting Dec 3, 2021, 2:34:38 PM
Unposting Date Ongoing
Req ID: 21000512