Cummins Inc. NPBU Service Engineer - Project Leader in Columbus, Indiana
NPBU Service Engineer - Project Leader
This dual product/customer focused position acts as technical liaison between the Cummins field service organization and the Engineering, Quality, and Manufacturing organizations to proactively identify, define, and prioritize product issues and to implement both short-term and long-term solutions.
Leads the investigation of product or system problems, understands causal mechanisms, recommends appropriate action, and documents results.
Applies and supports product problem solving processes such as the seven-step problem solving approach and tools such as the product development roadmap to enable high-quality repair events.
Anticipates potential product or process issues in the field and delivers robust technical solutions.
Prepares the service channel for efficient service events, confirming that parts and special tools are available, service information (including diagnostics) is accurate and translated, and special care is ready for customers of new products.
Leads consensus with technical experts to make proactive engineering decisions, in the area of failure analysis and data trends, to implement final product resolutions to reduce customer downtime.
Field Investigation and Support - Gathers and communicates technical information, both internally and externally, between technical problem solvers and the service channel about product or process related issues by using proven problem-solving techniques so that issues get resolved quickly and to customers’ satisfaction.
Technical Service Information - Creates the information necessary for the service channel to efficiently and effectively troubleshoot and repair product to maximize customer uptime.
Product Serviceability Requirements and Review - Structures and publishes procedures that technicians follow to safely repair and maintain products, whilst ensuring repairable components are accessible.
Product Failure Reporting and Corrective/Preventive Action Systems - Defines and leads a process to record, prioritize, and resolve product failures using cross-functional reviews, rigorous problem solving methods, failed parts transfer processes, data management tools, and project management practices to effectively and efficiently improve the reliability of the product.
Education, Licenses, Certifications
College, university, or equivalent Bachelor's degree in Engineering or other relevant technical disciplines is required.
This position may require licensing for compliance with export controls or sanctions regulations.
Prior Senior or Lead Engineer equivalent work experience in a relevant discipline area is required with a demonstrated track record of technical problem solving and quality decision making. Knowledge of MS Office tools is preferred.
The New Power Business Unit is a fast-paced organization filled with opportunity. We are looking for an energetic and technically sound individual to perform the role of Current Product Service Engineering - Project Leader. Due to the nature of electrified vehicle marketplace, product is released into production much sooner than a traditional Cummins offerings. Therefore there are gaps in the PITTI deliverables and engineering releases of our products at the time of launch. These gaps cause confusion during a repair event, and ultimately drive up repair cycle time. Therefore the goal of this role is to lead multiple cross platform projects across the service engineering function to close these gaps and allow NPBU products to hit the 5 day or less repair cycle time target. These projects will be cross functional and will require someone with a solid understanding of both DBU operations and traditional VPI service engineering deliverables. This role will support work across all of our current BEV offerings. Expected travel is<10%.
Compensation and Benefits
Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.
Cummins and E-verify
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.
Primary Location United States-Indiana-Columbus-US, IN, Columbus, Columbus Engine Plant
Job Type Experienced - Exempt / Office
Recruitment Job Type Exempt - Experienced
Job Posting May 12, 2022, 6:55:23 PM
Unposting Date Ongoing
Organization New Power Business
Req ID: 220003DZ