Cummins Inc. Electric Vehicles Service Engineer in Columbus, Indiana
Electric Vehicles Service Engineer
This dual product/customer focused position acts as technical liaison between the Cummins field service organization and the Engineering, Quality, and Manufacturing organizations to proactively identify, define, and prioritize product issues and to implement both short-term and long-term solutions.
Leads the investigation of product or system problems, understands causal mechanisms, recommends appropriate action, and documents results.
Applies and supports product problem solving processes such as the seven-step problem solving approach and tools such as the product development roadmap to enable high-quality repair events.
Anticipates potential product or process issues in the field and delivers robust technical solutions.
Prepares the service channel for efficient service events, confirming that parts and special tools are available, service information (including diagnostics) is accurate and translated, and special care is ready for customers of new products.
Leads consensus with technical experts to make proactive engineering decisions, in the area of failure analysis and data trends, to implement final product resolutions to reduce customer downtime.
Field Investigation and Support - Gathers and communicates technical information, both internally and externally, between technical problem solvers and the service channel about product or process related issues by using proven problem-solving techniques so that issues get resolved quickly and to customers’ satisfaction.
Technical Service Information - Creates the information necessary for the service channel to efficiently and effectively troubleshoot and repair product to maximize customer uptime.
Product Serviceability Requirements and Review - Structures and publishes procedures that technicians follow to safely repair and maintain products, whilst ensuring repairable components are accessible.
Product Failure Reporting and Corrective/Preventive Action Systems - Defines and leads a process to record, prioritize, and resolve product failures using cross-functional reviews, rigorous problem solving methods, failed parts transfer processes, data management tools, and project management practices to effectively and efficiently improve the reliability of the product.
Education, Licenses, Certifications
College, university, or equivalent Bachelor's degree in Engineering or other relevant technical disciplines is required.
This position may require licensing for compliance with export controls or sanctions regulations.
Prior Senior or Lead Engineer equivalent work experience in a relevant discipline area is required with a demonstrated track record of technical problem solving and quality decision making. Knowledge of MS Office tools is preferred.
The New Power Business Unit is a fast-paced organization filled with opportunity. We are looking for an energetic and technically sound individual to perform the role of Current Product Service Engineer on the PD7500EV (Transit Bus) BEV powertrain. The responsibilities of this role include resolving application issues, troubleshooting Hard-To-Diagnose issues, interfacing with OEM's, tracking and monitoring field repair cycle time, and driving product improvement projects. This role is the highest level of technical escalation for field issues, and is expected to become the product expert on the powertrain to help support the cummins care organization repairing customer vehicles. This role will be supporting the Transit bus product and will be working with quality and engineering on product improvement initiatives. The individual must be open to ambiguity and change as this business has very short VPI cycles and requirements that change rapidly.
This role will require upto 25% travel on short notices.
Primary Location United States-Indiana-Columbus-US, IN, Columbus, Columbus Engine Plant
Job Type Experienced - Exempt / Office
Recruitment Job Type Exempt - Experienced
Job Posting May 5, 2022, 7:32:35 AM
Unposting Date Ongoing
Organization New Power Business
Req ID: 22000369